Privacy Policy

This Privacy Policy explains how Celt Industries (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website or engage our services. By using our website or contacting us, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us when you request a service call, book a consultation, contact us for emergencies, or sign up for a preventative maintenance program. This may include your name, email address, phone number, company name, facility or service address, and any details you share about your commercial or industrial mechanical, electrical, and refrigeration equipment. We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device identifiers, and pages viewed.

2. How We Use Your Information

We use the information we collect to respond to your inquiries, dispatch technicians, schedule and deliver emergency or preventative services, prepare maintenance quotes, send service-related updates or compliance records, improve our website, and comply with our legal obligations. We do not sell your personal or business information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, analyze site traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may limit certain visual or interactive features of the site.

4. Third-Party Services

We may share limited information with trusted third-party providers who help us operate our business—for example, web hosting providers, website analytics tools, job scheduling/dispatching software, and communication platforms. These providers are required to handle your information securely and strictly for the professional purposes we specify.

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your company and personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or digital storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

In accordance with British Columbia’s Personal Information Protection Act (PIPA), you have rights to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, please contact us using the details below. We will respond within the legally mandated timeframe.

7. Children’s Privacy

Our mechanical, HVAC/R, and electrical services are strictly intended for industrial facilities, commercial properties, and adults. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices or for legal reasons. The “Last Updated” date at the bottom of this page indicates when the policy was last revised. We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your facility data and personal information, please contact us at:

Celt Industries

Serving the Fraser Valley & Lower Mainland, British Columbia

Phone: 778 783 2707

Last Updated: July 2026