Terms of Service

By engaging Celt Industries for refrigeration, HVAC, mechanical, electrical, or gas detection services, maintenance, or site assessments, the Client agrees to the following terms and conditions.

Scope of Services

Celt Industries specializes in commercial and industrial mechanical and electrical solutions, including:

  • Refrigeration & HVAC/R: Installation, maintenance, emergency repair, and performance optimization for commercial and industrial cooling systems.
  • Mechanical & Electrical Services: Comprehensive diagnostics, component replacement, and electrical infrastructure support handled by Journeyman technicians.
  • Gas Detection: Installation, calibration, and testing of facility safety monitoring systems.
  • Preventative Maintenance: Tailored inspection schedules designed to reduce downtime and improve equipment reliability.

Estimates and Site Assessments

  • On-Site Assessment: Final quotes are provided following a physical site assessment or equipment audit to ensure accuracy regarding system specifications, accessibility, and material requirements.
  • Validity: Quotes are valid for 30 days from the date of issue unless otherwise stated, due to market fluctuations in specialized equipment, refrigerants, and material costs.

Client Responsibilities

To ensure project timelines are met and safety standards are maintained, the Client agrees to:

  • Access: Provide safe, clear, and unobstructed access to mechanical rooms, rooftops, electrical panels, and equipment locations.
  • Authorized Contact: Ensure a designated point of contact is available to authorize deviations, additional parts, or emergency repairs if unforeseen equipment conditions arise on-site.
  • Documentation: Provide existing equipment service logs, electrical schematics, or manufacturer manuals if available.

Payment Terms

  • Payment Schedule: For large-scale installations, major equipment replacements, or extensive retrofits, a deposit or progress payments may be required prior to mobilization. Final payment is due upon completion of the service and delivery of work orders/compliance reports.
  • Late Payments: Outstanding invoices beyond 30 days may be subject to interest charges in accordance with provincial regulations in British Columbia.

Warranty and Performance

  • Workmanship: Celt Industries provides a 1-year warranty on all installation and repair workmanship performed by our Journeyman technicians.
  • Manufacturer Standards: All installations and parts replacements are performed according to manufacturer specifications and TIA/regulatory standards to ensure factory warranties remain intact.
  • Exclusions: This warranty does not cover equipment failures caused by pre-existing third-party utility disruptions (e.g., power surges, local water outages), tenant/operator negligence, or unauthorized modifications made to the mechanical or electrical systems after Celt Industries’ departure.

Insurance and Liability

  • Coverage: Celt Industries maintains comprehensive Commercial Liability Insurance and is in Good Standing with WorkSafeBC (WCB).
  • Limitation: While we prioritize minimizing operational disruptions, Celt Industries is not liable for business interruption, product loss (including spoiled inventory), or loss of revenue during scheduled maintenance, emergency downtime, or installations. Our liability is strictly limited to the physical repair or replacement of the mechanical/electrical infrastructure serviced by our team.

Cancellations and Rescheduling

Because we serve essential industries, food processing facilities, and commercial properties with tight schedules and emergency needs, we require 2 business days’ notice for rescheduling non-emergency service visits. Projects cancelled or deferred with less notice may be subject to a mobilization or short-notice scheduling fee.

Governing Law

These terms are governed by the laws of the Province of British Columbia, and any disputes shall be handled within the jurisdiction of the courts serving the Fraser Valley & Lower Mainland.